Business conditions

General terms and conditions

These general terms and conditions (hereinafter referred to as “terms and conditions”) apply to contracts concluded through the online store located on the web interface (hereinafter referred to as the “web interface”) between our company

ZIPZAP s.r.o. (IČO: 50695347, VAT number: 2120424196)

November 26, 1510/3

066 01 Humenné

Contact e-mail:

as a seller

and you as the buyer


With the purchase contract, we undertake to supply you with the goods specified in the order, and you undertake to take over these goods and pay us the purchase price (or just “price”), including the costs associated with the delivery of the goods and any fees related to the chosen payment method specified in the order.

You acquire ownership of the goods by paying the full purchase price, but not before you take over the goods.

Does the purchase contract only apply to the goods?

Any contract concluded according to these terms and conditions is referred to here as a purchase contract (or just “contract”). So, for example, it can also be a contract for the provision of services.

Is the purchase contract a consumer contract?

This is a consumer contract if you are a consumer, i.e. If you are a natural person and you buy goods outside the scope of your business activity or outside the scope of independent performance of your profession. Otherwise, it is not a consumer contract and you are not subject to consumer protection according to legal regulations and these terms and conditions. In particular, as a non-consumer, you do not have the right to withdraw from the contract without giving a reason.

What are your special rights as a consumer?

As a consumer, you primarily have:

the right to withdraw from a contract concluded using means of remote communication, such as e.g. telephone, e-mail or online store (Article 5 of these terms and conditions);
entitlement to a 24-month warranty for unused consumer goods (application of the warranty is governed by the Complaints Regulations);
the right to notice information before concluding the contract (the information is contained in these terms and conditions or on the web interface);
the right to an out-of-court settlement of a consumer dispute from the contract (Article 7.3 of these terms and conditions).

What governs our legal relationship?

Our legal relationship is governed by the following documents:

by these terms and conditions, which define and specify our mutual rights and obligations;
Complaints procedure according to which we will proceed when complaining about goods;
The terms of use of the web interface, which regulate the registration on the web interface, the protection of your personal data, the protection of the content of the web interface and some other relations related to the use of the web interface;
the conditions and instructions given on the web interface, especially when concluding the contract;
the order and its acceptance by us,
and in matters not regulated here also by the following legal regulations:

by law no. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the “Civil Code”);
by law no. 634/1992 Coll. on consumer protection, as amended (only if you are a consumer).
If your place of residence or headquarters is outside the Slovak Republic, or if our legal relationship contains another international element, you acknowledge that our relationship is governed by Slovak law. If you are a consumer and the legal system of your country of residence provides a higher level of consumer protection than the Slovak legal system, you are provided with this higher level of protection in legal relations.

How do you agree to the terms and conditions?

By sending the order and also by confirming it on the web interface, you confirm that you have read and agree to these terms and conditions.

We can change or supplement the wording of the terms and conditions. Your rights and obligations are always governed by the wording of the terms and conditions under which they came into effect.

2. Purchase contract

How do we conclude a purchase contract?

The web interface contains a list of goods, including a description of the main features of each item. The price including taxes, duties and fees is indicated for each product. The presentation of the goods is of an informative nature, and it is not our proposal to conclude a contract in accordance with § 1732 par. 2 of the Civil Code. In order to conclude the contract, it is necessary that you send the order and that this order is accepted by us.

How to place an order?

You can always place an order through the web interface (by filling out a form), or by e-mail or in another way that we allow according to the current information provided on the web interface.

The order must contain all the information prescribed in the form, in particular the exact description of the ordered goods (or the numerical marking of the goods), the number of pieces, the selected method of payment and transport and your contact details (delivery and possibly invoicing).

Before sending the order, check the entered data, after pressing the “ORDER” button, your order will be binding. We consider the data provided in the binding order to be correct and complete. Inform us about their change without delay by e-mail.

We will inform you about the receipt of the order